RT Journal Article
T1 Data-Driven Marketing Image: Scale Development and Validation
A1 García-y-García, Elena
A1 Rejón-Guardia, Francisco
A1 Sánchez-Baltasar, Laura Berenice
K1 Marketing - Proceso de datos
K1 Imagen corporativa - Opinión pública
AB Purpose – This study develops and validates a measurement scale for assessing the corporate image of companies that use data-driven marketing in their decision-making and actions in online retailing.Theoretical framework – The study is grounded in theories of corporate image and consumer behaviour, integrating concepts of data-driven marketing and privacy to develop the DDMI scale.Design/methodology/approach – A mixed methods approach is employed, beginning with a deductive literature review and qualitative expert interviews to generate scale items, followed by a pilot study and a large-scale survey of 301 consumers via Amazon MTurk. Exploratory and confirmatory factor analyses are conducted to validate the scale.Findings – DDM strategies significantly affect how customers perceive a company’s image. The DDMI provides a validated scale that measures aspects that are important to customers, such as privacy concerns and personalised customer experience. It reveals that effective communication, efficient payment processes and robust customer support are vital for a positive corporate image.Practical & social implications – The study offers a novel tool to assess corporate image in environments characterised by high data usage. It enables companies to refine their DDM strategies by identifying how specific practices affect consumer perceptions.Originality/value – This research introduces the first validated scale to measure consumer perceptions of corporate image in DDM contexts. It advances marketing theory by capturing key dimensions of the digital era, personalisation, privacy and support.
PB Fundação Escola de Comércio Álvares Penteado
YR 2025
FD 2025-07-16
LK https://hdl.handle.net/10630/39496
UL https://hdl.handle.net/10630/39496
LA eng
NO García-y-García, E., Rejón-Guardia, F., & Sánchez-Baltasar, L. B. (2025). Data-driven marketing image: scale development and validation. Revista Brasileira de Gestão de Negócios, 27(2), e20240132.
NO https://rbgn.fecap.br/RBGN/openaccess
NO PPRO-B3-2023-21
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026