RT Journal Article
T1 Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities
A1 Leon-Silva, Jeimi Maribel
A1 Perea-Khalifi, David
K1 Comunicación
K1 Medios sociales
K1 Administración municipal
AB COVID-19 created significant challenges in crisis management worldwide, especially for local governments that needed to communicate with citizens about health risks, policy decisions, and real-time information related to the pandemic. We analyse the evolution of the engagement between citizens and local governments on Twitter during the different phases of the first wave of the pandemic in Latin America, employing social media intelligence techniques to analyse 106,925 tweets from 103 local governments. Our results show enhanced engagement, especially in participation and collaboration, during the phases studied. Moreover, the increased use of social media as a communication channel was associated with mobility restrictions during the pandemic. Our research contributes to a deeper understanding of the role of social media as a communication channel between governments and citizens in the different phases of crisis management.
PB Taylor and Francis Group
YR 2024
FD 2024
LK https://hdl.handle.net/10630/32989
UL https://hdl.handle.net/10630/32989
LA eng
NO Leon-Silva, J. M., & Perea-Khalifi, D. (2024). Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities. International Public Management Journal, 1–19. https://doi.org/10.1080/10967494.2024.2382733
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 19 ene 2026