RT Journal Article
T1 To use or not to use, that is the question. Analysis of the determining factors for using NFC Mobile Payment Systems in Public Transportation.
A1 Liébana Cabanillas, Francisco
A1 Molinillo-Jiménez, Sebastián
A1 Ruiz Montañez, Miguel
K1 Transporte - Innovaciones tecnológicas
AB There is growing interest in our society in making payments using mobile phones as an alternative to using cash, checks or credit cards. The objective of this study is to analyze the status of Near Field Communication (NFC) mobile payment systems in public transportation, as well as the factors that affect users' intentions to continue using said systems. To meet this objective, a personal survey was conducted on a sample of 180 users with experience using this type of system. A comprehensive review of the scientific literature justifies the development of a behavioral model that explains the continuance intention of NFC mobile payments through a structural equation model. The results show that satisfaction, service quality, effort expectancy, and perceived risk are determining factors of the continuance intention to use this technology. Finally, the managerial conclusions and implications offer the companies that manage these public services new business opportunities based on user behaviors.
PB Elsevier
YR 2018
FD 2018-11-30
LK https://hdl.handle.net/10630/28503
UL https://hdl.handle.net/10630/28503
LA eng
NO Liébana-Cabanillas, F., Molinillo, S., & Ruiz-Montañez, M. (2019). To use or not to use, that is the question. Analysis of the determining factors for using NFC Mobile Payment Systems in Public Transportation. Technological Forecasting & Social Change, 139, 266-276.
NO Política de acceso abierto tomada de: https://v2.sherpa.ac.uk/id/publication/16965 (submitted version)
NO The authors would like to acknowledge the assistance of the Malaga City Council, Empresa Malagueña de Transportes and Cátedra de Gestión del Transporte (Transport Management Lab) of the University of Malaga, with the data collection.
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 4 mar 2026