RT Journal Article
T1 Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review
A1 Ibarnia-Caspistegui, Eneko
A1 Garay, Lluis
A1 Guevara-Plaza, Antonio
K1 Agencias de viajes - Responsabilidad social
AB Traditional travel agencies and tour operators are recognized as relevant stakeholders in the tourism distribution chain, even though their role as transforming agents in the achievement of more sustainable tourism is beginning to be accepted. This study aims at reviewing the main topics and the most recent approaches from the academic literature in its analysis of corporate social responsibility (CSR) practices developed by these intermediaries. The work has been structured around six recurring themes in most of the studies carried out: the new intermediaries that operate on the Internet; the role of travel agencies and tour operators in tourism sustainability; the influence of the size of the company; CSR as a disruptive innovation in this sector; the potential of the sustainable tourism supply chain; and the motivations and attitudes of the managers of these businesses when they engage with responsibility. This last topic is developed in greater detail since it is closely linked to the previous ones and dictates, in most cases, the meaning and function of the sustainable performance. The conclusions show how tourism intermediaries have only just begun to develop CSR policies, and those that are committed to their implementation mostly opt for actions aimed at the environment.
PB MDPI
YR 2020
FD 2020-12-04
LK https://hdl.handle.net/10630/37177
UL https://hdl.handle.net/10630/37177
LA eng
NO Ibarnia, E.; Garay, L.; Guevara, A. Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review. Sustainability 2020, 12, 10125. https://doi.org/10.3390/su122310125
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 2 mar 2026