RT Journal Article
T1 Validation of a Satisfaction Questionnaire on Spa Tourism
A1 Anaya-Aguilar, Rosa María
A1 Gemar-Castillo, Germán
A1 Anaya-Aguilar, Carmen
K1 Viajes - Aspectos sanitarios
AB The authors’ line of research is within the existing methodological debate around theconcepts of quality of services, destinations, and quality measurements methods. The authorsconsider that the most appropriate way to measure quality is to develop instruments according tothe destination and context in question, defining the quality of the tourist destination for practicalpurposes based on the satisfaction experienced by the tourist or the SERVPERF model, weighted andused to measure the quality of sun and beach tourist destinations. The authors of this work proposethe knowledge of spa tourism, its quality and its level of satisfaction as a research gap and consider itas a starting point to validate a questionnaire that would allow the measurement and comparison ofparameters with other segments already studied and that can also serve as a measuring instrumentfor tourist segments with similar characteristics, not as well known in the international literature asinland, ecological or nature tourism. Good internal reliability results were obtained in all items andin all dimensions. The factor analysis distributed the weights of the variables in the theoretical model,and construct validity was obtained with an association between the global evaluation by dimensionand the general significance. The score of the main questionnaire was statistically significant
PB MDPI
YR 2021
FD 2021-04-23
LK https://hdl.handle.net/10630/33058
UL https://hdl.handle.net/10630/33058
LA eng
NO Anaya-Aguilar, R.; Gemar, G.; Anaya-Aguilar, C. Validation of a Satisfaction Questionnaire on Spa Tourism. Int. J. Environ. Res. Public Health 2021, 18, 4507. https:// doi.org/10.3390/ijerph18094507
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026