RT Conference Proceedings
T1 Total quality, social responsibility and gender in the hospitality industry
A1 Benavides-Velasco, Carlos Ángel
A1 Marchante-Lara, Macarena
A1 Quintana-García, Cristina
K1 Calidad total
AB The purpose of this paper is to examine how the implementation of total quality management and corporate social responsibility influences the results of hotels’ stakeholders as an antecedent of business performance. This study investigates the role of gender diversity in top management team and its impact in the implementation of corporate social responsibility. An empirical study of a sample of 122 Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. Our findings also provide evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR. Finally, our research demonstrates that a higher gender diversity in top managements teams increases the level of implementation of corporate social responsibility within the hotel industry.
YR 2017
FD 2017-06-26
LK http://hdl.handle.net/10630/13991
UL http://hdl.handle.net/10630/13991
LA eng
NO Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech.
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 19 ene 2026