RT Journal Article
T1 Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility.
A1 Santos Jaén, José Manuel
A1 León-Gómez, Ana María
A1 Ruiz-Palomo, Daniel
A1 García-Lopera, Francisca
A1 Valls Martínez, María del Carmen
K1 Responsabilidad social de la empresa
K1 Hostelería - Aspectos sociales
AB This paper aims to analyze whether Corporate Social Responsibility (CSR) can be considered as a mediator variable on the relationship among Information and Communication Technologies (ICT) adoption and SMEs performance in the hotel industry due to the lack of general consensus on the direction of this relationship. Furthermore, future expectations about the economic cycle might be a determining factor in business decision-making. Therefore, we also analyze whether these expectations influence hotel managers to adopt CSR strategies and, indeed, influences on the hotel’s performance. To this end, partial least squares structural equation modeling (PLS-SEM) is applied to a sample of 117 Spanish hotel SMEs. These results have practical implications in considering ICT adoption as a source of competitive advantage that will facilitate the implementation of CSR practices in hotels, thus improving firm performance.
PB MDPI
YR 2022
FD 2022-10-04
LK https://hdl.handle.net/10630/28033
UL https://hdl.handle.net/10630/28033
LA eng
NO Santos-Jaén, J. M., León-Gómez, A., Ruiz-Palomo, D., García-Lopera, F., & Valls Martínez, M. D. C. (2022). Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility. Mathematics, 10(19), 3629. DOI: https://doi.org/10.3390/math10193629
NO Data collection was financially supported by the Foundation for the Strategic Analysis and Development of SMEs (FAEDPYME) and the Firm Feasibility Chair of the University of Malaga.Partial funding for open access charge: Universidad de Málaga.
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026