RT Journal Article
T1 Social commerce website design, perceived value and loyalty behavior intentions:  the moderating roles of gender, age and frequency of use.
A1 Molinillo-Jiménez, Sebastián
A1 Aguilar-Illescas, Rocío
A1 Anaya-Sánchez, Rafael
A1 Liébana Cabanillas, Francisco
K1 Comercio electrónico
K1 Comunidad
K1 Consumidores - Preferencias
AB Drawing on the stimulus-organism-response (SOR) framework, a model is tested that improves the understanding of customer loyalty toward social commerce websites. The results showed that: information and service quality are key antecedents of perceived value, whereas rewards and recognition, and customization are non-significant. Perceived value is an important driver of customer loyalty toward these websites. The model’s relationships are affected by gender and frequency of use. Overall, the findings of this study extend the understanding in the social commerce context of: (i) the antecedents of customer perceived value and behavioral intentions; and (ii) the moderating effects of age, gender and frequency of social commerce use on the model relationships.
YR 2021
FD 2021-02-12
LK https://hdl.handle.net/10630/28303
UL https://hdl.handle.net/10630/28303
LA eng
NO Molinillo, S., Aguilar-Illescas, R., Anaya-Sánchez, R., & Liébana-Cabanillas, F. (2021). Social commerce website design, perceived value and loyalty  behavior intentions: the moderating roles of gender, age and frequency of use. Journal of  Retailing and Consumer Services, 63, 102404
NO This research was supported by the Plan Andaluz de Investigación, Desarrollo e Innovación de la Junta de Andalucía, Grupo SEJ-567 (Spain), and the European Regional Development Fund (ERDF) under grant B-SEJ-209-UGR18.
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 3 mar 2026