RT Journal Article T1 Twitter as a tool for the management and analysis of emergency situations: A systematic literature review A1 Martínez-Rojas, María A1 Pardo-Ferreira, María del Carmen A1 De-la-Varga-Salto, José María A1 Galindo-Reyes, Fuensanta Carmen K1 Redes sociales en Internet AB The importance of timely, accurate and effective use of available information is essential to the proper management of emergency situations. In recent years, emerging technologies have provided new approaches towards the distribution and acquisition of crowdsourced information to facilitate situational awareness and management during emergencies. In this regard, internet and social networks have shown potential to be an effective tool in disseminating and obtaining up-to-date information. Among the most popular social networks, research has pointed to Twitter as a source of information that offers valuable real-time data for decision-making. The objective of this paper is to conduct a systematic literature review that provides an overview of the current state of research concerning the use of Twitter to emergencies management, as well as presents the challenges and future research directions. YR 2018 FD 2018-12 LK https://hdl.handle.net/10630/29034 UL https://hdl.handle.net/10630/29034 LA spa NO María Martínez-Rojas, María del Carmen Pardo-Ferreira, Juan Carlos Rubio-Romero, Twitter as a tool for the management and analysis of emergency situations: A systematic literature review, International Journal of Information Management, Volume 43, 2018, Pages 196-208, ISSN 0268-4012, https://doi.org/10.1016/j.ijinfomgt.2018.07.008. NO This work has been partially supported by the Spanish Ministry of Economy and Competitiveness (Programa Juan de la Cierva - FJCI-2015-24093) and the Spanish Ministry of Education, Culture and Sports for it support through the predoctoral contracts (FPU 2016/03298). DS RIUMA. Repositorio Institucional de la Universidad de Málaga RD 19 ene 2026