RT Journal Article
T1 Human resources practices and engagement of disability care front-line support workers
A1 Del-Águila-Obra, Ana Rosa
A1 Benítez-Saña, Rosa María
A1 Padilla-Meléndez, Antonio
K1 Recursos humanos
K1 Gestión de personal
K1 Organizaciones no lucrativas
AB PurposeThe topic of disability care non-profit organisations (NPOs) and human resource management (HRM) is relatively unexplored. From the job demand and resources theory, this research aims to study the impact of a high-performance work system (HPWS) on work engagement (WE) and determine which human resource (HR) practices have the most significant impact on WE in the case of disability care front-line support workers, named disability care workers onwards.Design/methodology/approachAn empirical study with 264 participants from 145 Spanish disability care NPOs was conducted. Disability care workers’ perceptions about organisational HR practices and their impact on engagement were analysed using the partial least squares structural equation modelling method. The importance-performance matrix analysis (IPMA) was used to identify which HR practices were crucial in predicting engagement in this sector.FindingsHPWS positively impacts engagement in the case of disability care workers. It was found that selection, teamwork and training are the most relevant HR practices in analysing engagement performance.Originality/valueThis paper contributes to the scarce literature about how people are managed in disability care NPOs. It provides theoretical insight and relevant managerial implications in an under-represented context. It is the first study showing the relationship between HR practices as antecedents of engagement in the case of disability care workers and identifying which practices are the most valuable. It provides disability care NPO HR managers with relevant practical keys.
PB Emerald
YR 2025
FD 2025
LK https://hdl.handle.net/10630/40485
UL https://hdl.handle.net/10630/40485
LA eng
NO Del-Aguila-Obra, A. R., Benítez-Saña, R. M., & Padilla-Meléndez, A. (2025). Human resources practices and engagement of disability care front-line support workers. Personnel Review, 54(4), 1012–1028
NO Departamento de Organización de empresas y Marketing
NO Funding for open access charge: Universidad de Málaga / CBUA
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 22 ene 2026