RT Journal Article
T1 Improving travellers' trust in restaurant review sites
A1 Anaya-Sánchez, Rafael
A1 Molinillo, Sebastián
A1 Aguilar-Illescas, Rocío
A1 Liébana-Cabanillas, Francisco
K1 Restaurantes, cafeterías, etc.
AB PurposeThis paper aims to focus on understanding how restaurant review sites generate trust among travellers and the effect of trust on the intention to visit and recommend restaurants while travelling.Design/methodology/approachThe research model was assessed with data from a sample of 439 Spanish tourists using partial least squares structural equation modelling (PLS-SEM).FindingsInformation quality and source credibility are key for generating website trust. Website quality does not influence trust. Website trust is a key variable for explaining both intention to visit and recommend a restaurant, offline and online. Age is a significant moderator.Research limitations/implicationsThis study expands the literature by assessing the antecedents and consequences of travellers’ trust in restaurant review sites during their trips.Practical implicationsStrategies are suggested for review sites, restaurants and destination managers.Originality/valueThis research enhances the knowledge of how consumers perceive restaurant review sites, and their behavioural intention while travelling.
PB Emerald Insight
YR 2019
FD 2019
LK https://hdl.handle.net/10630/35800
UL https://hdl.handle.net/10630/35800
LA eng
NO Anaya-Sánchez, R., Molinillo, S., Aguilar-Illescas, R. and Liébana-Cabanillas, F. (2019), "Improving travellers' trust in restaurant review sites", Tourism Review, Vol. 74 No. 4, pp. 830-840.
NO This work was supported by the Plan Andaluz de Investigación, Desarrollo e Innovación (Convocatoria 2017), Grupo SEJ-567, and the Universidad de Málaga, Andalucía Tech (Ayuda B3_11 – 2018) (Spain).
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026