RT Conference Proceedings
T1 Corporate social responsibility and total quality management: As an antecedent of hotel performance
A1 Benavides-Velasco, Carlos Ángel
A1 Quintana-García, Cristina
A1 Marchante-Lara, Macarena
K1 Empresas - Gestión
K1 Calidad total
AB Corporate social responsibility (CSR) and total quality management (TQM) are considered potential sources in order to obtain a sustainable competitive advantage. This paper examines how the implementation of both TQM and CSR influences the results of hotels’ stakeholders as an antecedent of business performance. An empirical study of Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. The study also provides evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR.
YR 2014
FD 2014-10-01
LK http://hdl.handle.net/10630/8151
UL http://hdl.handle.net/10630/8151
LA eng
NO Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech.
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026