RT Conference Proceedings
T1 G-Tweet: tool allowing to detect incidents on Twitter
A1 Nebro-Mellado, José Juan
K1 Gestión de empresas - Congresos
AB In this Paper we show how we have tackled the problem of bad opinions about a waste company services on Twitter [1]. We classified the tweets in two types, inci-dents: tweets that the company can fix, and opinions [2]. In the first phase our research consisted in development of computer algorithms capa-ble of detecting incidents published by citizens on Twitter, and in the second phase we managed the collected information to improve the service and control of citizen perception.
YR 2018
FD 2018-07-17
LK https://hdl.handle.net/10630/16288
UL https://hdl.handle.net/10630/16288
LA eng
NO Universidad de Málaga. Campus de excelencia Internacional Andalucía Tech
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026