RT Journal Article
T1 Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender.
A1 Ruiz-Palomo, Daniel
A1 León-Gómez, Ana María
A1 García-Lopera, Francisca
K1 Hoteles y pensiones - Gestión
K1 Hostelería - Personal
AB This Paper identifies how the motivational strategies of empowerment and enrichment affect on the organizational commitment of hotel staff, and how the job satisfaction mediates in these relationships. We applied a Structural Equations Modeling to a sample of 257 front line hotel employees from Madrid, of which 144 were men and 113 were women. Our results provide evidence about several contributions: first, employees empowerment significantly grows job enrichment and organizational commitment; second, job enrichment increase workers’ satisfaction and commitment; third, job satisfaction enhances organizational commitment; fourth, job enrichment plays a mediating role between empowerment and both satisfaction and organizational commitment; fifth, satisfaction mediates between enrichment and commitment; finally, gender moderates the relationship between enrichment and commitment.
PB Elsevier
SN 0278-4319
YR 2020
FD 2020-08-11
LK https://hdl.handle.net/10630/31810
UL https://hdl.handle.net/10630/31810
LA eng
NO Ruiz-Palomo, D., León-Gómez, A., & García-Lopera, F. (2020). Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender. International Journal of Hospitality Management, 90, 102637. https://doi.org/10.1016/j.ijhm.2020.102637
NO Política de acceso abierto tomada de: https://v2.sherpa.ac.uk/id/publication/12572
DS RIUMA. Repositorio Institucional de la Universidad de Málaga
RD 20 ene 2026