2026-05-29T21:29:20Zhttps://riuma.uma.es/rest/oai/requestoai:riuma.uma.es:10630/329892026-03-13T09:15:29Zcom_10630_2254col_10630_37953
RIUMA. Repositorio Institucional de la Universidad de Málaga
author
Leon-Silva, Jeimi Maribel
author
Perea-Khalifi, David
2024-09-24T09:32:19Z
2024-09-24T09:32:19Z
2024
Leon-Silva, J. M., & Perea-Khalifi, D. (2024). Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities. International Public Management Journal, 1–19. https://doi.org/10.1080/10967494.2024.2382733
https://hdl.handle.net/10630/32989
10.1080/10967494.2024.2382733
COVID-19 created significant challenges in crisis management worldwide, especially for local governments that needed to communicate with citizens about health risks, policy decisions, and real-time information related to the pandemic. We analyse the evolution of the engagement between citizens and local governments on Twitter during the different phases of the first wave of the pandemic in Latin America, employing social media intelligence techniques to analyse 106,925 tweets from 103 local governments. Our results show enhanced engagement, especially in participation and collaboration, during the phases studied. Moreover, the increased use of social media as a communication channel was associated with mobility restrictions during the pandemic. Our research contributes to a deeper understanding of the role of social media as a communication channel between governments and citizens in the different phases of crisis management.
eng
Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Comunicación
Medios sociales
Administración municipal
Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities
journal article
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URL
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