2026-05-29T22:44:43Zhttps://riuma.uma.es/rest/oai/request

oai:riuma.uma.es:10630/330342026-02-03T11:06:27Zcom_10630_2254col_10630_37953

Factors Associated with Spa Tourists’ Satisfaction Anaya-Aguilar, Rosa María Gemar-Castillo, Germán Anaya-Aguilar, Carmen Viajes - Aspectos sanitarios Most spas are surrounded by beautiful natural environments, so these facilities contribute to sustainable economic development and their guests are national and local tourists with a high average stay. This study has the objective of analyzing the factors associated with the level of satisfaction and the profile of spa tourists in Andalusia, southern Spain. The methodology used was a quantitative study based on a stratified cross-sectional survey. Each stratum was a spa, with a population of 53,231 users per year, whose final sample included 725 users. The results found were that the profile of Andalusian spa tourists is predominantly female, over 56 years old, and retired with average incomes below one thousand euros. The level of satisfaction of its users is above the average in the factors of accommodation, restaurants, spa, and public roads and natural environment and most of these clients would recommend it to others [92.4%] and express the intention to return [63.6%] which indicates that Andalusian spas show a very high level of customer loyalty. The study has the limitation of being cross-sectional quantitative research carried out in Andalusia that could be complemented in future research with a qualitative study with experts. The research presents contributions for companies since they could develop strategies to attract users with younger profiles with activities, prices, or spaces that are more appropriate to their needs and seek the conditions to increase the satisfaction of these segments. The study is original since this research is a quantitative study that shows the real profile of the Andalusian spa tourist and their high level of satisfaction with the spa and their loyalty. The surveys were conducted at each spa by a face-to-face researcher with a response rate of 98%. 2024-09-24T10:58:44Z 2024-09-24T10:58:44Z 2021-02-07 journal article Anaya-Aguilar, R.; Gemar, G.; Anaya-Aguilar, C. Factors Associated with Spa Tourists’ Satisfaction. Mathematics 2021, 9, 332. https://doi.org/10.3390/math9040 332 https://hdl.handle.net/10630/33034 10.3390/math9040332 eng open access MDPI