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oai:riuma.uma.es:10630/80292026-02-03T12:28:36Zcom_10630_2254col_10630_37959

Dimensions of satisfaction as predictors of loyalty in tourists visiting La Costa del Sol Peláez-Fernández, María Ángeles Hidalgo-Villodres, María del Carmen Turismo - Costa del Sol Title: Dimensions of satisfaction as predictors of loyalty in tourists visiting La Costa del Sol. Objective: The purpose of this study was to identify the dimensions of satisfaction that influence the loyalty of tourists in the Costa del Sol. Method: The sample was composed of 144 tourists from the Costa del Sol. We have adapted and administered the questionnaire of satisfaction of Devesa Fernández, Laguna Garcia and Palacios peaks (1997) and the loyalty of Thorpe (1994) by adding specific items for our destination. We regressed Tourist Loyalty onto the four dimensions of Satisfaction. Results: Altogether, the four dimensions of Satisfaction were found to explain a significant 10% of total variance of Loyalty. The dimension of Satisfaction with Accommodation and Catering was positive and significant predictor of loyalty. Conclusions: It is relevant to ensure high-quality accommodation and catering in order to increase tourist loyalty in La Costa del Sol. 2014-09-12T10:48:12Z 2014-09-12T10:48:12Z 2014-09-12T10:48:12Z 2014-09-12 conference output http://hdl.handle.net/10630/8029 eng 28th International Congress of Applied Psychology - ICAP 2014 París (Francia) 12 julio 2014 open access