Listar por autor "Tolkach, Denis"
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Automated analysis ot tourist sentiments towards sustainability and health secure practices
Pérez-Aranda, Javier Ramón
; Tolkach, Denis; Ahn, Euijoon (James Cook university, 2024)
Existing literature on sentiment analysis of hotel experiences has primarily emphasized market intelligence. However, the impact of health-related and sustainable practices on consumer emotions remains underexplored, despite ... -
Reputation and eWOM in accommodation decision-making: insights from Generation Z users.
Pérez-Aranda, Javier Ramón; Tolkach, Denis; Panchal, Jenny H. (Emerald, 2024-09-02)
Purpose This study aims to explore the relationship between Generation Z (or Gen Z) consumers’ decision-making styles and electronic word-of-mouth (eWOM) use in the tourism sector. Drawing on the consumer style inventory ...