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dc.contributor.authorBenavides-Velasco, Carlos Angel 
dc.contributor.authorMarchante Lara, Macarena
dc.contributor.authorQuintana-Garcia, Cristina 
dc.date.accessioned2017-06-26T07:14:18Z
dc.date.available2017-06-26T07:14:18Z
dc.date.created2016
dc.date.issued2017-06-26
dc.identifier.urihttp://hdl.handle.net/10630/13991
dc.description.abstractThe purpose of this paper is to examine how the implementation of total quality management and corporate social responsibility influences the results of hotels’ stakeholders as an antecedent of business performance. This study investigates the role of gender diversity in top management team and its impact in the implementation of corporate social responsibility. An empirical study of a sample of 122 Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. Our findings also provide evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR. Finally, our research demonstrates that a higher gender diversity in top managements teams increases the level of implementation of corporate social responsibility within the hotel industry.es_ES
dc.description.sponsorshipUniversidad de Málaga. Campus de Excelencia Internacional Andalucía Tech.es_ES
dc.language.isoenges_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.subjectCalidad totales_ES
dc.subject.otherTotal qualityes_ES
dc.subject.otherGenderes_ES
dc.subject.otherCorporate responsibilityes_ES
dc.subject.otherHospitalityes_ES
dc.titleTotal quality, social responsibility and gender in the hospitality industryes_ES
dc.typeinfo:eu-repo/semantics/preprintes_ES
dc.typeinfo:eu-repo/semantics/conferenceObjectes_ES
dc.relation.eventtitleXXVII CONGRESO ACEDEes_ES
dc.relation.eventplaceAranjuezes_ES
dc.relation.eventdate18/06/2017es_ES
dc.cclicenseby-nc-ndes_ES


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