G-Tweet: tool allowing to detect incidents on Twitter
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Autor
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Fecha
2018-07-17 -
Palabras clave
Gestión de empresas - Congresos -
Resumen
In this Paper we show how we have tackled the problem of bad opinions about a waste company services on Twitter [1]. We classified the tweets in two types, inci-dents: tweets that the company can fix, and opinions [2]. In the first phase our research consisted in development of computer algorithms capa-ble of detecting incidents published by citizens on Twitter, and in the second phase we managed the collected information to improve the service and control of citizen perception.