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dc.contributor.authorLiébana Cabanillas, Francisco
dc.contributor.authorMolinillo-Jiménez, Sebastián 
dc.contributor.authorRuiz Montañez, Miguel
dc.date.accessioned2024-01-08T11:09:01Z
dc.date.available2024-01-08T11:09:01Z
dc.date.issued2018-11-30
dc.identifier.citationLiébana-Cabanillas, F., Molinillo, S., & Ruiz-Montañez, M. (2019). To use or not to use, that is the question. Analysis of the determining factors for using NFC Mobile Payment Systems in Public Transportation. Technological Forecasting & Social Change, 139, 266-276.es_ES
dc.identifier.urihttps://hdl.handle.net/10630/28503
dc.descriptionPolítica de acceso abierto tomada de: https://v2.sherpa.ac.uk/id/publication/16965 (submitted version)es_ES
dc.description.abstractThere is growing interest in our society in making payments using mobile phones as an alternative to using cash, checks or credit cards. The objective of this study is to analyze the status of Near Field Communication (NFC) mobile payment systems in public transportation, as well as the factors that affect users' intentions to continue using said systems. To meet this objective, a personal survey was conducted on a sample of 180 users with experience using this type of system. A comprehensive review of the scientific literature justifies the development of a behavioral model that explains the continuance intention of NFC mobile payments through a structural equation model. The results show that satisfaction, service quality, effort expectancy, and perceived risk are determining factors of the continuance intention to use this technology. Finally, the managerial conclusions and implications offer the companies that manage these public services new business opportunities based on user behaviors.es_ES
dc.description.sponsorshipThe authors would like to acknowledge the assistance of the Malaga City Council, Empresa Malagueña de Transportes and Cátedra de Gestión del Transporte (Transport Management Lab) of the University of Malaga, with the data collection.es_ES
dc.language.isoenges_ES
dc.publisherElsevieres_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.subjectTransporte - Innovaciones tecnológicases_ES
dc.subject.otherMobile paymentes_ES
dc.subject.otherNFCes_ES
dc.subject.otherStructural equation modeles_ES
dc.subject.otherContinuance intentiones_ES
dc.titleTo use or not to use, that is the question. Analysis of the determining factors for using NFC Mobile Payment Systems in Public Transportation.es_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.centroFacultad de Ciencias Económicas y Empresarialeses_ES
dc.identifier.doi10.1016/j.techfore.2018.11.012
dc.type.hasVersioninfo:eu-repo/semantics/submittedVersiones_ES


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