In this paper, we try to build on the problems surrounding the management of human
resources in health care organizations worldwide. After the analysis of the reviewed literature,
we detected that the scientific community considers several recurring themes that need attention:
stress, burnout, and turnover intention. Based on this, we developed a model of organizational
commitment that aims to achieve performance and health quality, its main result the establishment of
the appropriate management policies in order to avoid the abandonment of the organization through
the search for commitment and job satisfaction. Amongst our main conclusions, we highlight the
need to implement a human resources model for hospital administrators based on the relationships
with “patients” not “clients” through the maintenance of a positive and strong atmosphere of staff
participation. It is important to develop innovative practices related to clear job design that eliminate
reasons for ambiguity and stress in executing the tasks of the healthcare system. Finally, we urge
training programs in transformational leadership to promote the well-being and organizational
commitment of employees.
