The recent development of the tourism industry has brought with it an important change in the skill levels required of professionals (Chung, 2000, Kandampully and Suhartanto, 2000.,Otting et al., 2009). The literature recognises the decreasing relevance of the professionals’ technical and operational skills and the increasing relevance of their emotional skills (
Lashley, 2008,Suh et al., 2012).Brownell and Jameson (2004) points out the great importance of leadership, teamwork, and stress management skills among professionals in the tourism industry. Kay and Russette (2000) obtained similar results, highlighting the importance of leadership and interpersonal skills. Gursoy and Swanger (2005) demonstrated that communication, leadership, conflict resolution, and teamwork were the most important competencies for industry professionals.
