• Total quality, social responsibility and gender in the hospitality industry 

      Benavides-Velasco, Carlos Angel; Marchante-Lara, Macarena; Quintana-Garcia, Cristina (2017-06-26)
      The purpose of this paper is to examine how the implementation of total quality management and corporate social responsibility influences the results of hotels’ stakeholders as an antecedent of business performance. This ...