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dc.contributor.authorBenavides-Velasco, Carlos Angel 
dc.contributor.authorQuintana García, Cristina
dc.contributor.authorMarchante Lara, Macarena
dc.date.accessioned2014-10-01T11:13:53Z
dc.date.available2014-10-01T11:13:53Z
dc.date.created2014-09-30
dc.date.issued2014-10-01
dc.identifier.urihttp://hdl.handle.net/10630/8151
dc.description.abstractCorporate social responsibility (CSR) and total quality management (TQM) are considered potential sources in order to obtain a sustainable competitive advantage. This paper examines how the implementation of both TQM and CSR influences the results of hotels’ stakeholders as an antecedent of business performance. An empirical study of Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. The study also provides evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR.es_ES
dc.description.sponsorshipUniversidad de Málaga. Campus de Excelencia Internacional Andalucía Tech.es_ES
dc.language.isoenges_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.subjectEmpresas - Gestiónes_ES
dc.subjectCalidad totales_ES
dc.subject.otherSostenibilidades_ES
dc.subject.otherCalidades_ES
dc.subject.otherResponsabilidad social corporativaes_ES
dc.titleCorporate social responsibility and total quality management: As an antecedent of hotel performancees_ES
dc.typeinfo:eu-repo/semantics/conferenceObjectes_ES
dc.centroE.T.S.I. Industriales_ES
dc.relation.eventtitle18th Conference of the International Academy of Management and Businesses_ES
dc.relation.eventplaceRoma (Italia)es_ES
dc.relation.eventdateseptiembre 2014es_ES


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