Implementing organizational ambidexterity using the balanced scorecard in Puebla City's hotel industry, Mexico

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Emerald

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Abstract

This paper investigates the effectiveness of the Ambidextrous Scorecard (ASC) in facilitating the integration of organizational ambidexterity in four-star Puebla City hotels for managing exploitation and exploration activities. It proposes an integrated approach to ambidexterity and introduces the ASC as a tool explicitly targeting hotels’ challenges and opportunities.

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Lastre Sierra, H., Ruiz Molina, A. and Barrón Villaverde, D. (2024), "Implementing organizational ambidexterity using the balanced scorecard in Puebla City’s hotel industry, Mexico", American Journal of Business

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Except where otherwised noted, this item's license is described as Atribución 4.0 Internacional